Disney Genie Service

 

Last week, Disney shared the exciting news about Disney Genie, a complimentary and convenient new digital service coming to Walt Disney World Resort and Disneyland Resort this fall. We know you have a lot of questions about how this new service will work. And today, we’re sharing answers to some of your top questions.

Stay tuned for more information and resources in the coming weeks.

What is Disney Genie?

Coming this fall to Walt Disney World Resort and Disneyland Resort, Disney Genie is a complimentary and convenient new digital service in the My Disney Experience and Disneyland apps designed to create your best Disney day. Disney Genie service will maximize your park time, so you can have more fun. It includes a personalized itinerary feature that will quickly and seamlessly map out an entire day. From specific attractions, foodie experiences and entertainment, to general interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more – just tell Disney Genie what you want to do and it will do the planning for you.

What other new options are you introducing as part of the rollout of Disney Genie?

For even more convenience and flexibility, there are two other options for enjoying our theme parks, through a queue we are introducing called the Lightning Lane entrance that also saves you time in line:

• Disney Genie+ service (available for purchase): For the price of $15 per ticket per day at Walt Disney World Resort and $20 per ticket per day at Disneyland Resort, choose the next available time to arrive at a variety of attractions and experiences using the Lightning Lane entrance. You can make one selection at a time, throughout the day – from classics like Haunted Mansion to thrill rides like Big Thunder Mountain Railroad and newer favorites like Millennium Falcon: Smugglers Run (attractions subject to limited availability). This convenient option is the next evolution of the fan-favorite Disney MaxPass service from Disneyland Resort. Disney Genie+ will also include Disney parks-themed audio experiences and photo features to capture your memories – augmented reality lenses for those visiting Walt Disney World Resort and unlimited Disney PhotoPass downloads from your day if you are visiting Disneyland Resort.

• Individual attraction selections (available for purchase): Schedule a time to arrive at up to two highly demanded attractions each day using the Lightning Lane entrance – like Seven Dwarfs Mine Train at Magic Kingdom Park and Radiator Springs Racers at Disney California Adventure Park (subject to limited availability; attractions not included with Disney Genie+). Pricing will vary by date, attraction and park.

When will you launch Disney Genie?

Disney Genie will launch this fall at Walt Disney World Resort and Disneyland Resort. We look forward to sharing more details and exact dates soon.

A guest with previously-purchased tickets has concerns about the retirement of FastPass+. How should I assist them?
As always, please treat these Guests in accordance with the highest standards, and if you have any challenges regarding existing procedures, please contact your Disney representative. 

What is the difference between Disney Genie and Disney Genie+?

Disney Genie is a complimentary digital planning service with personalized itineraries, tips that can help reduce time in lines and other features to help you plan your best Disney day. The Disney Genie+ service is an add-on option available for purchase that will let Guests choose the next available arrival time for the Lightning Lane entrance – one at a time, throughout the day – at a variety of attractions (attractions subject to limited availability). The service also includes photo features and audio experiences. Arrival times for the Lightning Lane entrance will be an hour-long window.

Can all Guests use Disney Genie, or do they have to pay for it?

Disney Genie service is complimentary for all Guests visiting Walt Disney World Resort and Disneyland Resort via the My Disney Experience and Disneyland apps. Additional options to select arrival times for the Lightning Lane entrance will be available for purchase, including the Disney Genie+ service and individual attraction selections, subject to limited availability.

Do Guests need a separate app to access Disney Genie?

No. Disney Genie service is complimentary for all Guests visiting Walt Disney World Resort and Disneyland Resort via the My Disney Experience and Disneyland apps.

When will Guests be able to add Disney Genie+ to their vacation package/ticket?

Disney Genie itinerary planning service will launch this fall at Walt Disney World Resort and Disneyland Resort. We look forward to sharing more details soon, including when you can begin adding it to your Clients’ vacation package or tickets. After launch, Guests will be able to purchase the Disney Genie+ service ahead of their visit if they wish as a ticket add-on, or on the day of their visit.

What is the Lightning Lane entrance?

The Lightning Lane entrance is a queue we are introducing, available through options Guests can purchase to save time in line. Lightning Lane selections will be made on the same day of your visit and can be used across multiple theme parks, great for those who love the Park Hopper option. Guests may select an arrival time, one at a time, for Lightning Lane entry for a variety of attractions and experiences with the purchase of Disney Genie+ service (attractions subject to limited availability), or schedule a time to arrive at up to two highly demanded attractions each day (subject to limited availability; attractions not included with Disney Genie+). Pricing for the individual attraction selections will vary by date, attraction and park. 

Can Guests purchase and choose their attraction selections before their visit? 

Guests will choose selections for the Lightning Lane entrance on the day of their visit. Please visit the Walt Disney World or Disneyland websites for more details about the experience at each park.

What attractions can be booked with Genie+?

Examples include Big Thunder Mountain, Haunted Mansion and Millennium Falcon: Smugglers Run. We’ll be sharing more details soon for each resort. Most attractions that previously offered FastPass+ at Walt Disney World and FASTPASS/Disney MaxPass at Disneyland Resort will offer a Lightning Lane entrance available through Disney Genie+.

What attractions can be booked with individual Lightning Lane selections?

Examples include Seven Dwarfs Mine Train and Radiator Springs Racers. We’ll be sharing more details soon for each resort.

Can Guests purchase Disney Genie+ service for just one day of their multi-day visit?

When purchased with a Guests’ ticket or vacation package ahead of their visit, Disney Genie+ service is purchased for the length of stay (all days of a multi-day visit). When purchased on the day of visit, Guests will purchase Disney Genie+ for a single day.

Do Guests have to purchase Disney Genie+ to have access to attractions?

No. Attractions will continue to have a traditional standby queue, or a virtual queue at certain attractions.

Is there still a no-cost option for expedited access to attractions?

Attractions will have a traditional standby queue, or certain attractions will have a virtual queue. To access the new Lightning Lane entrance, Guests can either purchase Disney Genie+ service for a variety of attractions (subject to limited availability) or purchase and schedule an individual arrival time at up to two highly demanded attractions each day (subject to limited availability; attractions not included with Disney Genie+). [FastPass, FastPass+ and Disney MaxPass services will be retired.]

Do all Guests need to pay to ride Star Wars: Rise of the Resistance, Remy’s Ratatouille Adventure, Radiator Springs Racers or WEB SLINGERS: A Spider-Man Adventure?

No. Guests can join attractions offering a virtual queue via Disney Genie in the My Disney Experience and Disneyland apps. If Guests are unable to secure a place in the virtual queue, purchase of the Lightning Lane entrance may be an additional option to experience the attraction, subject to limited availability. There is no traditional standby queue for these attractions at this time.

How does this impact Disability Access Service?  

We are also making some enhancements our Disability Access Service (DAS) program, including a new option to enroll in the program pre-arrival and select return times for attractions directly in the app. This option will be available in addition to our existing, in-person DAS program. Visit our Services for Guests with Disabilities page on DisneyWorld.com and Disneyland.com for more details.

What is the price of Disney Genie+ service?

At launch, Disney Genie+ will be priced at $15 per ticket, per day at Walt Disney World Resort and $20 per ticket, per day at Disneyland Resort.

Can Walt Disney World Resort Annual Passholders or Disneyland Resort Magic Key holders purchase Disney Genie+?

At launch, Passholders at Walt Disney World and Magic Key holders at Disneyland Resort will be able to purchase Disney Genie+ on the day of their visit. As always, we will continue to explore other enhancements as well and of course will appreciate their feedback when we launch the service. 

Will Annual Passholders or Magic Key holders receive discounts on Disney Genie+ service and individual attraction Lightning Lane purchases?

At this time, there are no discounts available for Disney Genie+ or individual attraction Lightning Lane purchases. As always, we will continue to explore new offerings for Annual Passholders and Magic Key holders in the future and value their feedback.

Without the advanced FastPass+ booking window, are there any benefits for Guests staying at Disney Resort hotels?

Each day at 7 a.m., Guests staying at Disney Resort hotels will have the first opportunity to purchase up to two individual attraction selections for the Lightning Lane entrance (subject to limited availability), before other Guests who will be able to do so upon park opening. Guests staying at Walt Disney World hotels will also have more time in the parks during the 50th anniversary, with new early theme park entry and extended evening hours benefits.